This Real Estate Supplement is attached to and incorporated into the Proof General Terms (“General Terms”). Capitalized terms not otherwise defined have the meanings given in the General Terms, the Proof Glossary, or the Order Form.
- Applicability. This Real Estate Supplement applies to Lender Subscribers and Title Agent Subscribers.
- Definitions. The definitions below apply to this Real Estate Supplement.
2.1 “Ancillary Document Transaction” means a Notarize via On-Demand Notary Transaction or Notarize via In-House Notary Transaction where the Documents uploaded to the Platform are one-off or ad hoc documents. An Ancillary Document Transaction does not include any type of closing package or other grouping of multiple documents. Ancillary Document Transactions may include RE documents and non-RE documents.
2.2 “Financed Closing Transaction” means a Close via On-Demand Notary Transaction or Close via In-House Notary Transaction where all Documents incidental or necessary for the completion of a RE closing that involves a loan (including any eNote or other Documents requiring Notarizations or electronic signature) are uploaded, reviewed, and signed through the Platform. A Financed Closing Transaction does not include a home equity loan or a home equity line of credit.
2.3 “Home Equity Transaction” means a Close via On-Demand Notary Transaction or Close via In-House Notary Transaction where all Documents incidental or necessary for the completion of a RE home equity loan or a home equity line of credit (including any eNote or other Documents requiring Notarizations or electronic signature) are uploaded, reviewed, and signed through the Platform.
2.4 “Home Sale Closing Transaction” means a Close via On-Demand Notary Transaction or Close via In-House Notary Transaction where all Documents incidental or necessary for the completion of a cash buyer RE closing, or a seller RE closing, are uploaded, reviewed, and signed through the Platform.
2.5 “Hybrid eNote Transaction” means a Hybrid Transaction that includes eNote signatures.
2.6 “Hybrid Transaction” means a RE Transaction that includes both Documents reviewed and electronically signed through the Platform as well as External Documents. Unless otherwise agreed in the Order Form, RE Services provided during a Hybrid Transaction do not include Notarizations or eNote signatures.
2.7 “Loan Modification Transaction” means a Close via On-Demand Notary Transaction or Close via In-House Notary Transaction where all Documents incidental or necessary for the completion of a RE loan modification (including any eNote or other Documents requiring Notarizations or electronic signature) are uploaded, reviewed, and signed through the Platform.
- General Terms for RE Services.
3.1 RE Transaction Process. Subscriber is responsible for uploading Documents for each Transaction and identifying all End Users and Participants necessary for the Transaction. Subscriber may add as many End Users and Participants to a Transaction as permitted by Proof’s standard Platform functionality. Subscriber may designate one or more End Users or Participants to electronically review and/or electronically sign Documents uploaded by Subscriber as part of an RE Transaction. Title Agent may add Documents to Transactions initiated by a Lender. All Transaction types follow the general processes and procedures outlined through the Platform, which may be adjusted based on Lender preference or as otherwise communicated by Proof. Unless otherwise agreed in the Order Form, all RE Services are provided in English.
3.2 Transactions Involving an On-Demand Notary. If Subscriber requests Close via On-Demand Notary or Notarize via On-Demand Notary, On-Demand Notaries will respond to Transaction requests from Subscriber that comply with the General Terms and Proof’s Transaction requirements. Subscriber is responsible for providing clear instructions to On-Demand Notaries in the Transaction request outlining Subscriber’s Document execution preferences. Proof is not responsible for communicating Subscriber’s requirements to On-Demand Notaries.
3.3 Fees.
(a) Fees. If more than one Proof subscriber participates in a Transaction, the Transaction Fee applicable to the party initiating the Transaction will apply. Subscribers are charged the Transaction Fee independently for each Transaction (i.e. if both a buyer and seller of real property are using the Platform, each will be charged for its “side” of the Transaction). Transactions that require more than one session with a Notary incur a separate Transaction Fee for each session. The types of Transactions that incur a Transaction Fee include (i) one Session where all Signatories sign the Documents during the same Session, (ii) a split signing session which occurs when one Signatory signs the Documents during one Session and another co-Signatory signs the same Documents during a different Session (there will be a Transaction Fee for each signing Session), and (iii) a second Session which occurs when Documents that were part of the original Session were missed or incorrectly signed and the second Session is necessary to sign those Documents (there will be a Transaction Fee for the original Session and a Transaction Fee for the subsequent Session).
(b) Financed Closing Transaction Fee, Home Sale Closing Transaction Fee, Home Equity Transaction Fee, and Loan Modification Transaction Fee. A Financed Closing Transaction Fee, Home Sale Closing Transaction Fee, Home Equity Transaction Fee, and Loan Modification Transaction Fee includes (i) one Session; (ii) as many Signatories and Participants as the Platform supports at that time; (iii) one or more electronically signed documents; and (iv) one or more Seals.
(c) Ancillary Documents Transaction Fee. An Ancillary Document Transaction Fee utilizing Notarize via On-Demand Notary includes (i) one Session; (ii) one Signatory; (iii) as many Participants as the Platform supports at that time; (iv) one or more electronically signed documents for a Signatory conducting a Notarization; and (v) one Seal. An Ancillary Document Transaction Fee utilizing Notarize via In-House Notary includes (i) one Session; (ii) one Signatory; (iii) as many Participants as the Platform supports at that time; (iv) one or more electronically signed documents for a Signatory conducting a Notarization; and (v) one or more Seals. A single request that includes more than one Transaction type will incur a Transaction Fee for each Transaction type. For example, a single request that includes an Identify Transaction for one End User and a Sign Transaction for another End User will incur an Identify Transaction Fee and a Sign Transaction Fee.
3.4 Smart Routing and Collaboration Services.
(a) Smart Routing. When available, and solely as a source of aggregated information, Subscriber may use the Platform to query the eligibility of each unique real estate Transaction (i) to be closed as permitted by the Platform and (ii) to be conducted with one or more eligible RE Network partners (“Smart Routing”). Smart Routing does not include determination of eligibility of a proposed sale of an eNote to specific third parties. Smart Routing functionality may change from time to time in Proof's sole discretion. Smart Routing is populated by Proof based on third-party data sources and, where offered by Proof, Subscriber preferences. Subscriber is responsible for all legal determinations about the validity of any Transaction and whether to proceed with a given Transaction. Proof is not responsible for the accuracy of Smart Routing data and hereby disclaims any and all liability associated with accuracy of the Smart Routing service.
(b) Collaboration Services. Subscriber may use the Platform to build, edit, review, and send Documents collaboratively with certain RE Network partners as part of and prior to a Transaction, and Subscriber may use the Platform to review the Documents and Transaction events after the Transaction (the “Collaboration Services”). Subscriber may use Smart Routing and Collaboration Services to access information about providers in the RE Network. Each RE Network provider may have its own additional terms and conditions associated with the services they provide in connection with a Transaction. Subscriber is solely responsible for vetting each RE Network provider and entering into any agreements that the RE Network provider requires.
3.5 Digital Mortgages and eNote Service Integrations. If the Platform is used in relation to any eNote, Subscriber is solely responsible for contracting directly with one or more third party providers of eNote generation, eVault, and MERS' eRegistry services (collectively, “eNote Service Providers”) which are necessary to fulfill eNote selling requirements that apply to Subscriber. Sign services provided by Proof for eNote Documents do not include eNote generation, eVault, or MERS eRegistry services. Although the Platform is integrated with various eNote Service Providers, it is not directly integrated with MERS' eRegistry. Subscriber may request Proof to enable an integration with eNote Service Providers supported by the Platform. Except as otherwise agreed to in the Order Form, enabling the integration will require Subscriber to (a) select from a list of eNote Service Providers that are integrated with the Platform (as designated by Proof), (b) maintain a qualifying Subscription Plan, and (c) fulfill any other requirements specified by Proof or the eNote Service Provider to be reasonable or necessary for enabling or maintaining such integration.
3.6 Exclusions. Unless otherwise agreed in the Order Form, RE Services do not include (a) administration of External Documents, such as scheduling a mobile Notary or signer outside the Platform, transmitting or tracking External Documents, or retrieving executed External Documents from a third party or (b) assistance with collection or transfer of escrow funds.
3.7 Acknowledgments. Subscriber understands and acknowledges that:
(a) Proof is not a licensed title or escrow agent. Subscriber and any attorney or title insurance producer, assume responsibility for any required participation and/or supervision of any RE closing activities to be completed by a licensed attorney or title insurance producer on the Proof platform, in accordance with the applicable RE and title insurance laws.
(b) Services do not include any other title, settlement, or escrow agent services (e.g., title search and exam, underwriting clearance, transfer and handling of funds related to settlement).
(c) Technology services fees should not be billed as a line item payable to Proof on the closing documents and should not be directly passed through to the consumer. Proof has entered into this Agreement upon this express agreement and understanding by Subscriber.
(d) In the event Subscriber designates that the consumer, Title Agent, or other third party pay the settlement services fees, Subscriber agrees that the Subscriber will ultimately be liable for payment of such settlement services fees.
(e) If Subscriber fails to pay the Fees, Proof may decline to provide access to Notarizations on Subscriber Transactions and Proof will not be deemed to be in breach of the Agreement.
(f) As required by Applicable Notary Law, Close via On-Demand Notary and Notarize via On-Demand Notary is provided only when the On-Demand Notary and all End Users and Participants speak the same language.
(g) When a Transaction involves an On-Demand Notary, Subscriber acknowledges that Proof is providing access to a panel of On-Demand Notaries who will perform Notarizations on the Platform at Subscriber’s request in accordance with the General Terms.
(h) Subscriber will plan for its own traditional Notaries to perform in-person notarial acts.
(i) If Notarizations or authentication services are included in the RE Services, Title Agent User will pre-qualify the End Users and Participants and ensure each has a current valid government-issued photo identification credential and a US social security number in their possession during the Transaction.
Priority Level
Conditions
Level 1
Critical Business Impact. The Incident seriously affects the functionality of the Services (or component thereof) and cannot be circumvented such that most of the significant functionality of the Services (or component thereof) is available.
Level 2
Significant Business Impact. The Incident partially affects the functionality of the Services (or component thereof), but can be circumvented so that most of the significant functionality of the Services (or component thereof) is available.
Level 3
Minimal Business Impact. The Incident can be circumvented such that the Services (or component thereof) can be used with only slight inconvenience. The problem can be considered insignificant and has no significant effect on the usability of the Services (or component thereof).
Priority Level
Conditions for Closure of Help-Desk Ticket
Level 1
The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
Level 2
The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
Level 3
The Incident is considered resolved and closed when one of the following occurs: (i) an Incident Resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the Incident (communicated by email to Subscriber’s designated contact for such Incident), and Subscriber has not responded to Proof. The Incident can be reopened later if it has not been resolved.
Cumulative On-Demand Notary Availability Downtime
(in a given calendar month as measured by Proof monitoring systems, converted to minutes)
(in a given calendar month as measured by Proof monitoring systems, converted to minutes)
On-Demand Notary Downtime Credit
Up to 240 minutes
No On-Demand Notary Downtime Credit
241-360 minutes
1%
361-480 minutes
3%
481-600 minutes
5%
601 minutes or greater
7%
Platform Availability Percentage
(in a given calendar month as measured by Proof monitoring systems)
(in a given calendar month as measured by Proof monitoring systems)
Platform Downtime Credit
99.9% or higher
No Platform Downtime Credit
97% - 99.9%
1%
95% - 97%
3%
93% - 95%
5%
Below 93%
7%
Incident Priority
Acknowledgement Time (During Business Hours)
Provision of Incident Resolution or Interim Process
If Interim Process is provided, Maximum Timeframe for Provision of Incident Resolution
Level 1
1 hour
8 hours
36 hours
Level 2
4 hours
24 hours
5 days
Personal Information Category set forth in Cal.Civ. Code § 1798.140
Source(s) of Personal Information Collection
Business or Commercial Purpose(s) for Collection/Use
Third Parties, Service Providers, and Contractors Receiving Personal Information Category
Retention Period
Personal Identifiers, including real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license or passport number, or other similar identifiers.
Directly from you; indirectly from you as you navigate or use our Services; notaries; data analytics providers; social networks; advertising networks; internet or mobile service providers; counterparties in a transaction; credential analysis companies; identity verification services.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you.
For job applicants: Asses your application; satisfy legal obligations.
For job applicants: Asses your application; satisfy legal obligations.
Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; single sign-on providers; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
California Customer Records Personal Information (Cal. Civ. Code § 1798.80(e)), including name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Directly from you; counterparties in a transaction; credential analysis companies; identity verification services.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you.
For job applicants: Process your application; satisfy legal obligations.
For job applicants: Process your application; satisfy legal obligations.
Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
Characteristics of protected classifications under California or federal law.
Directly from you; indirectly from you as you navigate or use our Services; notaries; data analytics providers; social networks; advertising networks; internet or mobile service providers; counterparties in a transaction; credential analysis companies; identity verification services.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you; meet our legal obligations.
Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Directly from you; indirectly from you as you navigate or use our Services; notaries; data analytics providers; social networks; advertising networks; internet or mobile service providers; counterparties in a transaction.
Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you; meet our legal obligations; maintain transaction records.
Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
Biometric information.
Directly from you; indirectly from you as you navigate or use our Services; internet or mobile service providers; credential analysis companies; identity verification services.
Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; meet our legal obligations; maintain transaction records.
Affiliates; technology service providers.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information about individual interactions with an Internet website, application, or advertisement.
Indirectly from you as you navigate or use our Services; data analytics providers; social networks; advertising networks; internet or mobile service providers.
Detect security incidents; protect against malicious, deceptive, fraudulent, or illegal activity; verify, maintain, improve, upgrade, or enhance a service or device that is owned or controlled by us; identify and repair errors; advertise or marketing to you; perform analytics.
Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; single sign-on providers; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
Barring any legally required additional retention period, up to one year.
Geolocation data
Indirectly from you; devices you use to access our Services; data analytics providers; social networks; advertising networks; internet or mobile service providers.
Protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you.
Advertising networks; social networks; technology service providers; customer relationship management providers; mobile application platforms; tag management platforms; video sharing platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; web mapping platforms.
Barring any legally required additional retention period, up to one year.
Sensory data including audio, electronic, visual, thermal, olfactory, or similar information.
Directly from you; indirectly from you as you navigate or use our Services; internet or mobile service providers; credential analysis companies; identity verification services.
Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; meet our legal obligations; maintain transaction records.
Affiliates; technology service providers; counterparties in a transaction.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
Professional or employment-related information
Directly from you; notaries; data analytics providers; social networks; advertising networks; counterparties in a transaction; credential analysis companies; identity verification services.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
For job applicants: directly from you; background check providers; recruiters; recruiting software providers.
Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you.
For job applicants: Process your application.
For job applicants: Process your application.
Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies.
The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.
For job applicants: Barring any legally required additional retention period, up to 7 years for non-hired applicants.
For job applicants: Barring any legally required additional retention period, up to 7 years for non-hired applicants.
Non-public education information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g; 34 C.F.R. Part 99)
For job applicants: directly from you; recruiting software providers; background check providers; recruiters.
For job applicants: Process your application.
Affiliates; background screening companies; technology service providers.
For job applicants: Barring any legally required additional retention period, up to 7 years for non-hired applicants.
Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Indirectly from you; devices you use to access our Services; data analytics providers; social networks; advertising networks; internet or mobile service providers.
Advertise or market to you; perform analytics; maintain, improve, upgrade, or enhance a product or service.
Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; mobile application platforms; tag management platforms; video sharing platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; collaboration software providers; customer engagement and communication platforms; web mapping platforms.